General Rules and Conditions

Ensure a Smooth Journey by Understanding all Requirements for Your Specific Route and Destination

Check-in Procedures

Passengers are strongly advised to present themselves at the airport no less than 3 hours and 30 minutes prior to their scheduled flight. This time frame accommodates the completion of boarding pass issuance and luggage check-in processes.


Check-in Facilities:


  • Cairo International Airport (CAI) – Terminal 1
  • Jeddah Airport (JED) - Northern Terminal
  • Riyadh Airport (RUH) - King Khaled Airport Terminal 2
  • Kuwait International Airport (KWI)


It is imperative to possess valid passports and travel documentation.


Luggage is to be meticulously packed and appropriately labeled.


Adequate lead time at the airport is strongly recommended, particularly for individuals with checked luggage or connecting flights.

Security Protocols

  • Restricted items include, but are not limited to, the Samsung Galaxy Note7, compressed gases, explosives, flammable liquids, corrosives, and sharp objects. Strict adherence to these guidelines is essential for the safety of all passengers.
  • Compliance with FAA regulations dictates that e-cigarettes and similar devices are to be carried exclusively in carry-on baggage.
  • Recreational mobility devices, such as self-balancing hoverboards, are explicitly prohibited onboard Nesma Airlines flights.
  • Weapons of any nature are strictly forbidden.
  • Passengers are required to cooperate fully with security screening protocols.

Boarding Etiquette

  • Passengers are urged to heed their boarding announcements and adhere to designated group numbers.
  • Boarding passes should be readily available for swift electronic scanning.
  • The boarding process should be executed in an orderly and efficient manner.
  • Carry-on items must be stowed appropriately in overhead bins or beneath the seat.
  • Passengers are expected to locate and occupy their assigned seats promptly.

In-flight Conduct

  • Electronic devices must be powered down during both takeoff and landing procedures.
  • Adherence to instructions provided by flight attendants is mandatory.
  • Passengers are reminded to conduct themselves in a courteous manner, respecting the comfort of fellow travelers.
  • Remaining seated is obligatory when the seat belt sign is illuminated.

Arrival Protocols

  • Retrieval of personal belongings is to be conducted promptly upon arrival.
  • Passengers are to follow signage leading to baggage claim areas.
  • For those with checked luggage, patience is advised until items are delivered to the carousel.
  • Following luggage retrieval, passengers are directed to customs and immigration procedures if applicable.
  • A contingency change of clothes in carry-on luggage is recommended for potential luggage-related complications.
  • Flight Cancellation Procedures:

Information and Rebooking

  • Nesma Airlines commits to communicating cancellations promptly, accompanied by comprehensive reasons for the disruption.
  • Ensuring accurate contact details is essential for timely updates.
  • The airline endeavors to rebook affected passengers on the next available flight at no additional cost.

Meals and Accommodation

Delay up to 60 Minutes

The ground staff will inform the passengers about the delay cause and update the flight information.

Delay more than 1 hour 30 minutes and up to 2 hours

Passengers are provided with soft drinks and water of their choice. A voucher will be provided for Europe flights.

Delay from 2 hours up to 3 hours

Passengers are provided with soft drinks and snacks.


From 03:00 to 06:00 Hours

Passengers are provided with:

• For breakfast time: 2 sandwiches, 1 dessert, 1 beverage, and 1 garnish.

• For lunch/dinner: A full hot meal.

For Europe Flights

From 06:00 Hours and above

Passengers are provided with suitable hotels and accommodation, including hotel meals and transfers to/from the airport. It is important that a tour operator representative and personnel from our ground staff are present.


Compensation

  • Compensation may be applicable, contingent upon regional regulations, for cancellations attributed to airline fault.

Refunds and Denied Boarding

  • Full refunds are available for passengers opting not to be rebooked on an alternative flight.
  • Refunds are processed within 7 days, contingent upon requests initiated within 48 hours of the cancellation notice.

Name Changes

  • Solo name changes are prohibited; however, group name alterations are permitted up to 7 days before departure.

Refund Policy

Adherence to fare rules on GDS and Nesma Airlines' proprietary booking system governs refund processes.

Rebooking Procedures

Rebooking is permitted with associated fees contingent upon booking class rules.

Weight Allowance

  • Standard baggage allowances, both in terms of weight and dimensions, are stipulated for the convenience of passengers.
  • Additional baggage allowances can be procured through the Nesma Airlines website.
  • Cardboard boxes are exclusively permitted as checked luggage, subject to specific dimensions and wrapping requirements.